This Privacy Policy explains how Cardo Games ("Cardo," "we," "our," or "us") collects, uses, stores, and protects information when you use our mobile application, website, multiplayer services, voice features, and related online features (the "Service").
1. Information We Collect
Account and profile information:
- Display name, avatar, player ID, profile settings, and selected cosmetics.
- Email address and sign-in provider details when you use email, Google Sign-In, Apple Sign-In, or another supported method.
Gameplay and social information:
- Game sessions, table activity, scores, wins, losses, levels, friends, clubs, invitations, reports, and moderation records.
- Virtual coin balances, virtual item ownership, purchase validation records, and reward history.
Communication information:
- Chat messages, friend requests, club activity, and player reports.
- Voice-room technical data needed to connect audio sessions.
- When you use talking-bot voice features, short audio or speech-derived text may be processed to generate a bot response.
Device and technical information:
- Device type, platform, app version, connection status, crash diagnostics, push notification tokens, approximate network information, and server logs needed for security and reliability.
2. How We Use Information
- To create accounts, authenticate players, and keep accounts secure.
- To run multiplayer tables, matchmaking, reconnect, leaderboards, clubs, friends, chat, and voice features.
- To validate in-app purchases and deliver virtual content.
- To send push notifications for account, social, gameplay, and service events.
- To prevent cheating, abuse, spam, fraud, security incidents, and policy violations.
- To improve performance, reliability, support, moderation, and player experience.
3. Services We Use
Cardo Games relies on trusted service providers to operate the Service:
- Firebase / Google Cloud: authentication, database, storage, messaging, crash diagnostics, and server infrastructure.
- Google Sign-In and Apple Sign-In: optional sign-in methods.
- Apple App Store and Google Play: purchase processing, receipts, subscription or purchase validation, and app distribution.
- Agora: real-time voice-room connectivity.
- Deepgram: speech-to-text processing for talking-bot voice interactions when that feature is used.
Payment card details are handled by the applicable app store or payment provider. Cardo Games does not receive or store full payment card numbers.
4. Sharing Information
We do not sell your personal information. We may share information only as needed:
- With other players as part of normal gameplay, such as display name, avatar, public stats, table presence, and club membership.
- With service providers that help operate the Service.
- When required by law, legal process, platform rules, fraud prevention, safety, security, or enforcement of our terms.
5. Moderation and Safety
We may review reports, chat records, account activity, and technical logs to investigate abuse, enforce our rules, respond to support requests, protect players, and keep the Service fair. We may restrict chat, voice, social access, or account access when necessary.
6. Data Retention
We keep information for as long as needed to provide the Service, protect players, resolve disputes, meet legal obligations, prevent abuse, and maintain accurate account or purchase records. If you delete your account, we will delete or de-identify personal information within a reasonable period unless we must retain it for legal, safety, fraud-prevention, or operational reasons.
7. Your Choices
- You can update profile information inside the app where available.
- You can disable push notifications in your device settings.
- You can stop using voice features at any time by leaving voice rooms or not using bot voice interactions.
- You can request account deletion or privacy help by contacting us.
8. Children
Cardo Games is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate action.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information. No online service can be guaranteed completely secure, but we work to prevent unauthorized access, misuse, and loss.
10. International Processing
The Service may process information in countries other than where you live. When you use Cardo Games, you understand that information may be transferred, stored, and processed where our service providers or infrastructure operate.
11. Changes to This Policy
We may update this Privacy Policy as the Service changes. If a change is material, we may notify you through the app, website, or another reasonable method. Continued use of the Service after an update means the revised policy applies.
12. Contact
Questions or privacy requests can be sent to:
- Email: support@cardo-games.com
- Website: https://cardo-games.com